Our refund and returns policy last 10 days. If 10 days have passed since your donation, we can’t offer you a full refund or exchange.
To complete your return, we require a receipt or proof of payment.
Once your return request is received and inspected, we will send you an email to notify you that we have received your return request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Contact us email@example.com for questions related to refunds and returns.